This Contact Us page gives customers the official support, phone, email, and business identity details for Purelao.
OUR IDENTITY
Legal Business Name: 154 E HIGHLAND LLCStore Name: Purelao
Physical Business Address: 7411 Redwing Road, Groveland, FL 34736, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@purelao.shopBusiness Phone Number: +1 (959) 590-0416
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.